Pricing
Priced by how much you hand over.
Management runs from 12% to 18% depending on how much of the turnaround you keep, plus 5% commission on direct bookings. No monthly account charge, no minimum term, and every optional extra priced openly below.
The problem
A third of your income never
reaches you.
Most short-let managers list your property on Airbnb and Booking.com and stop there. The platform takes up to 18% once VAT is counted, and the agency takes up to 20% + VAT on top, before anything reaches you.
CharlesHope Living is built on years of direct demand: corporate accounts, relocation agents and returning guests who book us straight rather than through a platform. Pointing that at your property is what makes 5% possible.
Typical agency
62%
reaches you
- Platform commission
- 18%
- Management fee
- 20%
- Reaches you
- 62%
Up to 18% platform commission once VAT is counted, plus management of up to 20% + VAT.
CharlesHope Living
77%
reaches you
- Direct commission
- 5%
- Management fee
- 18%
- Reaches you
- 77%
5% on direct bookings + 18% full-service management. Drops to 12% if you keep the cleaning and linen. No account fee, no minimum term.
Management fee
Pick how much you want to hand over.
The management fee moves with the amount of the turnaround we take on. Every tier includes the marketing, pricing, guest management, maintenance triage and reporting. The difference is who handles cleaning and linen.
12%
Essential
You keep the cleaning and the linen. We handle marketing, pricing, guests, maintenance and reporting.
You handle: Cleaning and linen(fee will be quoted as a separate item)
15%
Linen included
We supply and manage the linen, so you are not running laundry between stays. Cleaning stays with you.
You handle: Cleaning(fee will be quoted as a separate item)
18%
Full service
Cleaning, linen and guest consumables all handled. You do nothing between one guest leaving and the next arriving.
You handle: Nothing(fee will be quoted as a separate item)
5%
Commission on direct bookings
Charged on bookings that come through our own channels, on top of the management tier. Bookings that arrive via Airbnb or Booking.com carry that platform’s own commission instead.
£0
Monthly account fee
No fixed monthly charge on any tier. If the property doesn’t earn in a given month, you don’t pay us for that month. No minimum term.
Figures shown elsewhere on the site use the full-service tier, since that is the only like-for-like against an agency that also handles the whole turnaround. South African owners are quoted, reported to and paid in Rand.
Optional extras
Priced separately, on purpose.
Most agencies fold these into a higher monthly percentage whether you use them or not. We'd rather you only paid for what you actually want.
From £250
one-off, per property
Smart-lock installation
Guests let themselves in with a code that expires when they check out. Installed once, then no key handovers for the life of the agreement. Final cost depends on the door. A standard uPVC or composite door is at the lower end.
From £40
per arrival, optional
In-person welcome
A member of the team meets the guest and hands over in person. Priced per arrival rather than buried inside a higher monthly fee, so you only pay when you want it. The smart lock is included as standard and costs nothing per stay.
At cost
quoted before any work
Maintenance and repairs
Issues are triaged, photographed and quoted to you before anything is instructed. No mark-up and no work carried out without your sign-off.
Included
no extra charge
Photography and listing build
Professional photography, listing copy and channel setup are part of onboarding, not an upfront fee.
What the fee covers
All of this, on every tier.
Included whichever management tier you pick. The tier only changes who handles cleaning and linen.
- Listing on our direct booking channels
- Distribution across selected OTA channels
- Dynamic pricing reviewed against live market rates
- Guest vetting and ID verification
- 24/7 guest support line
- Housekeeping coordinated to hotel specification
- Post-stay inspection log with photos
- Maintenance triage and contractor management
- Itemised monthly owner statement
- Rolling agreement, 30 days' notice
- Owner calendar blocking for personal use
Side by side
How we compare.
Measured against the published terms of the larger UK short-let management agencies.
CharlesHope Living
Typical agency
Platform commission
Management fee
Monthly account fee
Where bookings come from
Guest check-in
Operating background
Owner reporting
Competitor terms taken from published pricing pages, checked August 2026. Fees are quoted on different bases between companies (some on gross booking revenue, some on net payout, some on the rate after platform commission), so percentages are not directly comparable without reading each agreement. Platform commission reflects Airbnb’s host-only fee following its June 2026 change for UK hosts. Individual agreements vary.
See these numbers against your property.
The fees above are the whole picture. What they leave you depends on what your property earns, which is the part we work out with you on a valuation call.
South Africa: +27 21 100 6828