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Living

How it works

From first call to first payout.

No long onboarding, no minimum term, and a realistic number in front of you before you commit to anything.

Property owner handing keys over at a managed apartment

How it works

Live in about two weeks.

No long onboarding, no minimum term, and a real number in front of you before you commit to anything.

  1. Free property valuation

    Tell us where the property is and what it is. We come back with a realistic rate, occupancy and net-income projection based on what comparable apartments in that area actually achieve.

  2. Onboarding and setup

    Photography, listing build, smart-lock installation, pricing strategy and compliance checks. Most properties are live within 10–14 days of signing.

  3. We market and manage

    Your property goes live on our direct booking channels and on selected OTA channels. Guests are vetted, hosted and supported by our team, and the property is cleaned to spec after every stay.

  4. You get paid

    Booking-portal payments go straight from the guest to you, and we invoice you monthly for our fees rather than holding your money. Where a booking is taken through us directly, you are paid within 33 days of the funds clearing.

Onboarding

Live in ten to fourteen days.

The timeline is usually set by photography and any local licensing checks. Everything else runs in parallel.

  1. Day 0

    Valuation call

    Twenty minutes. We ask about the property, you get a realistic income projection for it.

  2. Day 1–3

    Agreement and access

    Rolling agreement signed, keys and access arranged, compliance and licensing checked for the local authority.

  3. Day 3–7

    Photography and listing

    Professional photography, listing copy, and the property built into our direct booking channels.

  4. Day 7–10

    Smart lock and setup

    Smart-lock installed, inventory logged, linen and consumables stocked, housekeeping briefed.

  5. Day 10–14

    Live and taking bookings

    Live on the direct engine and selected OTA channels, with pricing set against live market rates.

What's included

Everything, in detail.

Four areas of the service, and what each one actually means day to day.

01

Revenue and demand

  • Marketed through our own direct booking channels
  • Access to established corporate and relocation accounts
  • Dynamic pricing reviewed against live market rates
  • OTA channels used to fill gaps, not to carry the property

We price your property against the live market and fill it through our own direct booking channels (corporate accounts, relocation agents and returning guests) instead of handing every night to a platform.

Direct demand is the whole reason the commission is 5% rather than the 15–18% the large platforms charge. That demand comes from an established hospitality operation with corporate travel bookers, relocation agents and project teams already on the books across the UK and South Africa. We still use the OTAs to fill gaps, since we don't turn business away, but we aren't dependent on them, and neither is your income.

02

Guest management, end to end

  • Guest vetting and ID verification
  • 24/7 guest support line
  • Keyless smart-lock access from {smartLock}, one-off
  • Optional in-person welcome from {welcome} per arrival

Enquiry to check-out, handled for you. Vetting, communication, 24/7 support and a keyless arrival as standard.

Every guest is screened before arrival and supported by a real team throughout the stay. Smart-lock access means guests let themselves in with a code that expires when they leave. No key handovers, no waiting around, no cost buried in a higher monthly fee.

03

Housekeeping and property care

  • Hotel-standard turnaround between every stay
  • Linen, towels and consumables managed for you on the full-service tier
  • Inspection log with photos after each stay
  • Maintenance triaged and quoted before any work starts

Hotel-standard turnarounds, linen, consumables and maintenance, or just the parts you want, since the management tier follows how much you keep.

Your property is cleaned, inspected and restocked between every stay by teams working to a hospitality housekeeping standard, not a domestic one. Issues are photographed, logged and reported to you. Nothing is quietly absorbed and nothing surprises you later.

04

Transparent owner reporting

  • Portal payments go direct from guest to you
  • We invoice monthly for our fees and never hold your money
  • Direct bookings paid to you within 33 days of funds clearing
  • Rolling agreement, 30 days' notice

Guest payments reach you directly from the booking portal and we invoice you for our fees monthly, so we are not sitting on your income. One statement, every fee itemised.

You see the same numbers we do: nightly rate achieved, occupancy, commission, management fee and net position, line by line. Most bookings pay you straight from the portal, and we invoice monthly for what we are owed. Where a booking comes through us directly, funds reach you within 33 days of the guest's payment clearing. No monthly platform charge and no minimum term.

Evening view of a managed apartment building
Free · No obligation

Ready to see the timeline against your property?

The valuation call is the first step on that list. Twenty minutes, no obligation, and you leave with a realistic income figure for your actual property.

South Africa: +27 21 100 6828