United Kingdom · South Africa
We handle pricing, guests, housekeeping and reporting end to end across the UK and South Africa, at 5% commission rather than the 15–18% the platforms take.
£5,000
You keep with us
£3,850
5% direct + 18% full service
A typical agency
£3,100
18% platform + 20% management
That’s £9,000 a year on the same bookings. Don’t know your revenue? Find your area’s average
What we do
We handle marketing, guests, housekeeping and reporting end to end, to a serviced-apartment standard rather than a domestic one.
01We price your property against the live market and fill it through our own direct booking channels (corporate accounts, relocation agents and returning guests) instead of handing every night to a platform.
02Enquiry to check-out, handled for you. Vetting, communication, 24/7 support and a keyless arrival as standard.
03Hotel-standard turnarounds, linen, consumables and maintenance, or just the parts you want, since the management tier follows how much you keep.
04Guest payments reach you directly from the booking portal and we invoice you for our fees monthly, so we are not sitting on your income. One statement, every fee itemised.
What you'd earn
Find what a property like yours achieves in your area, then see what actually reaches your account once fees come out, against what a typical agency would leave you.
Tell us who you are and where the property is, and every nightly rate, occupancy figure and payout on this page opens straight away. It takes about thirty seconds.
Search your area and pick the size. These are area averages for professionally managed short-lets.
London, Battersea · 1 bedroom
Greater London · United Kingdom
Average nightly rate
blended across platforms, before fees
Indicative area averages for professionally managed short-lets, updated periodically from market data. Not a quote or a guarantee. Actual performance depends on the property, its presentation and the season.
The same gross revenue, run through a typical agency's fees and through ours.
Based on London, Battersea · 1 bedroom. Drag to use your own figure
Typical agency · OTA-led
you keep · 62% of revenue
CharlesHope Living · direct-led
you keep · 77% of revenue
You keep more with CharlesHope Living
/ month
That is a year on the same bookings.
Comparison uses typical market rates (18% OTA commission, 20% management and a fixed monthly account charge) and excludes VAT. Your own agreement may differ.
Why CharlesHope Living
Most short-let managers came to property from software or lettings. CharlesHope Living came to it from hospitality, built on an operation that runs apartments where guests actually stay, night after night, across two countries.
Your property is run the way a serviced apartment is run: pricing reviewed against the market, housekeeping to a commercial specification, every stay inspected. That comes from an operator with teams already on the ground in both countries.
Corporate travel bookers, relocation agents, project teams and returning guests come through our own direct channels. That existing demand is what makes 5% commission possible instead of 18%.
One itemised statement a month. No account charge, no minimum term, 30 days' notice. If we stop earning the property, you take it back.
Where we manage
We have teams, housekeeping and local knowledge on the ground in these markets, which is what tells us what a night is actually worth there.
United Kingdom
United Kingdom
United Kingdom
United Kingdom
United Kingdom
United Kingdom
United Kingdom
South Africa
Questions
If yours isn't here, call us. We'd rather answer it now than have you find out later.
A full short-let management service for property owners. We market, price, host and maintain your property end to end, and report to you monthly on an itemised statement. It is built on an established hospitality operation, whose operating experience and direct corporate demand sit behind the service.
Owners of apartments and houses in UK and South African cities who want short-let income without running the property themselves, whether that's a single flat, a second home you also use, or a portfolio. If short-letting isn't right for your property, we will tell you that at the valuation rather than take it on.
Because CharlesHope Living isn't only a management company. It is built on an established serviced-apartment operation with its own direct booking channels and its own corporate demand. When a booking comes through those channels there is no platform taking a cut, so the commission is 5%. We still use Airbnb and Booking.com to fill gaps, and those bookings carry the platform's own rate. We simply don't rely on them for everything.
A management fee of 12%, 15% or 18% of booking revenue depending on how much of the turnaround you keep: 12% if you handle the cleaning and linen, 15% if we take on the linen, 18% for the full service including guest consumables. On top of that, 5% commission on bookings that come through our own direct channels. Smart-lock installation is a one-off from £250 per property, and an in-person guest welcome is from £40 per arrival if you want it. No monthly account fee and no minimum term.
For bookings taken through the booking portal, the guest's payment goes straight to you (we never hold your income) and we invoice you monthly for our commission and management fee. Where a booking is taken through us directly, we pay you within 33 days of the guest's funds clearing. Either way you get an itemised statement showing every booking and every fee.
No. The agreement rolls monthly with 30 days' notice on either side. We would rather keep your property by performing than by tying you in.
Yes. CharlesHope Living manages short-term rentals across UK cities and the Western Cape, Gauteng and KwaZulu-Natal, with established operations on the ground in both countries. South African owners are quoted, reported to and paid in Rand.
They are indicative area averages for professionally managed short-lets, not a quote and not a guarantee. Real performance depends on the specific property, its condition, its photography and the season. A free valuation gives you a figure based on your actual property.
Every guest is vetted and ID-verified before arrival, a security deposit or damage waiver is held on each booking, and the property is inspected and photographed after every stay. Anything found is reported to you the same day with the evidence.
Yes. You can block dates in the owner calendar whenever you want it for your own use. We just ask for reasonable notice so we are not turning away a confirmed booking.
Most properties are live within 10–14 days of signing. The timeline is usually set by photography and any compliance or licensing checks in that local authority.
Twenty minutes on a call and we'll give you a realistic rate, occupancy and net-income figure for your actual property. Not an average, and not a sales pitch.
South Africa: +27 21 100 6828